Calilo Ios

Calilo – Booking Policy

Effective Date: 19/11/2025

1. General Booking Terms

By confirming your reservation with Calilo, you expressly agree to adhere to the following terms and conditions. These terms are binding and apply to all types of bookings, including but not limited to individual stays, group reservations, special events, and additional services offered by the hotel. All bookings are subject to the relevant provisions of Greek Law No. 2251/1994 on Consumer Protection, as amended, and the applicable regulations of the Hellenic Tourism Organization (EOT), alongside compliance with the European Union's consumer protection directives.

Applicability & Third‑Party Reservations

These Terms & Conditions apply to all reservations with the Hotel, whether made directly through the hotel website, phone, email, or other direct channels (Direct Bookings), or indirectly through travel agents and Online Travel Agencies (OTAs) such as Booking.com, Expedia, or others (Indirect/Third-Party Bookings).

Please note, however, that for Indirect/Third-Party Bookings, payment terms and processes are governed by the respective travel agent or OTA through which the booking was made. In such cases, the Hotel’s payment policies set out here do not apply, though all other Terms & Conditions remain in effect.

2. Booking Confirmation and Payment

Booking Confirmation:

Reservations are deemed confirmed only upon receipt of an official email confirmation from Calilo after the successful processing of payment or a valid deposit. This process is in strict compliance with the provisions of the European Union Directive 2011/83/EU on Consumer Rights, as transposed into Greek law.

Payment Terms & Deposit Requirement:

Flexible Rate:

A non-refundable deposit amounting to 30% of the total stay is required at the time of booking in accordance with Greek Law No. 1652/1986 regarding deposits and reservations.

The outstanding balance must be settled at least 29 calendar days prior to the scheduled arrival date. Failure to meet this deadline may result in automatic cancellation without entitlement to a refund, consistent with Greek and EU regulations on advance payments.

Non-Refundable Rate:

Full prepayment of the total booking amount (100%) is required upon reservation.

This payment is irrevocable and non-refundable in accordance with Greek Civil Code provisions and EU consumer protection laws.

3. Cancellation and Modification Policies

3.1. Flexible Rate:

Cancellations or modifications requested at least 29 days prior to the arrival date will result in the forfeiture of the 30% non-refundable deposit. This aligns with Article 8 of Directive 2011/83/EU.

Cancellations made less than 29 days before the arrival date, no-shows, or shortened stays will incur a charge equivalent to 100% of the booking amount.

Any issuance of future credit is subject to the hotel's discretion and is valid for 12 months from the date of the original reservation.

3.2. Non-Refundable Rate:

Modifications and cancellations are not permitted under this rate plan.

Exceptions, including force majeure situations, are evaluated on a case-by-case basis in compliance with Greek law and the provisions of EU Regulation 261/2004 where applicable.

3.3. Future Voucher Terms:

In the event that a future voucher is issued, it shall be equal to the amount of the original booking, inclusive of the 30% deposit. The value of the voucher shall remain fixed and shall not be subject to any adjustments based on changes in rates or suite selections at the time of rebooking.

Please note that a future voucher will not be issued in cases where a travel insurance claim has been filed for the original booking.

3.4. Insurance Claims and Cancellations:

Consequently, if the guest elects to file a claim under travel insurance for the booking, the hotel will consider the reservation as fully canceled. In such instances, the hotel shall retain 100% of the total booking amount. Under these circumstances, a future voucher will not be provided.

The guest must handle all aspects of the insurance claim directly with their insurance provider.

3.5. Modification of Reservation for Health Reasons

a) Eligibility for Modification:

Reservations may be modified accordingly or canceled solely on the basis of health-related reasons, provided that the guest submits valid documentation from a licensed medical professional (e.g., a doctor’s note or medical certificate) confirming that the guest is unable to travel due to health-related issues.

b) Modification Request Process:

Guests requesting modifications or cancellations due to health reasons are required to notify the hotel as promptly as possible. They are obliged to provide the necessary medical documentation. Such documentation must be issued by a licensed medical professional (e.g., a doctor’s note or medical certificate) confirming the guest’s inability to travel due to health-related issues.

c) Future Credit or Refund:

Upon approval of the modification or cancellation request, the hotel will offer the guest a future credit equal to the value of the original reservation, which may be used within 12 months of the original booking date. Alternatively, the hotel may, at its sole discretion, issue a partial or full refund, depending on the circumstances and the documentation provided.

d) Non-Refundable Fees:

Certain fees, including but not limited to non-refundable deposits or charges for services that have already been rendered, may not be eligible for a refund. Specific details regarding such fees will be provided to the guest upon request.

e) Medical Documentation:

The hotel reserves the right doubtlessly to verify any medical documentation provided by the guest. In the event that the documentation is deemed insufficient or is not submitted in a timely manner, the request for modification or cancellation may be declined.

f) Decision at Hotel’s Discretion:

All requests for modifications, credits, or refunds based on health-related reasons are subject to the discretion of the hotel. The hotel reserves the right to evaluate each case individually and determine the appropriate course of action, taking into account the severity of the health condition and the timing of the request. The hotel's decision will be final and binding.

4. Booking and Arrival Timing:

Guests are strongly advised to arrive well in advance of the designated check-in time at Calilo, taking into consideration any potential delays or cancellations of ferry services. The hotel does not assume responsibility for any guests who fail to arrive by the required check-in day due to transportation delays, including but not limited to missed ferry departures, cancelled ferries, flight delays and cancellations. The hotel cannot guarantee room availability or provide assistance in such cases.

4.1. Check-In and Check-Out

Check-In: Available from 3:00 PM. Early check-in may be arranged subject to availability and may incur additional charges under Greek hospitality regulations.

Check-Out: Required by 11:00 AM. Late check-out requests are accommodated where possible and may involve extra fees.

Presentation of a valid photo ID, passport and credit card at check-in is mandatory for compliance with Greek Law on Data Protection.

5. Group and Event Bookings

Group reservations are subject to specific terms that differ from individual bookings and vary based on group size, seasonality, availability, and the nature of the event. The requirements regarding deposits, balance due dates, room reductions, and cancellation penalties are tiered according to the number of suites reserved. Please refer to the table below for a detailed breakdown.

Cancellation for Group Bookings

Cancellation policies differ based on group size:

For groups of 1–4 suites, cancellations typically result in the loss of the 30% non-refundable deposit if made more than 30 days in advance; cancellations within 30 days result in full charge.

For larger groups (5+ suites), stricter timelines apply — with balance due 60–90 days prior and limited or no room reductions allowed after final payment deadlines.

Cancellations made after the final payment deadline will result in forfeiture of 100% of the booking amount.

These policies comply with Greek consumer protection standards and relevant EU legislation governing group contracts.

Group Booking Terms

Policy Notes

                                Flexible Policy:

                •             30% deposit secures booking (non-refundable).

                •             Remaining balance due per tier.

                •             Room reductions (up to 10%) are allowed only up to the final payment deadline.

                •             After final payment, no reductions or changes are allowed.

Non-Refundable Policy:

                •             100% payment due at booking.

                •             Lower rates may apply.

                •             No changes, reductions, or refunds allowed under any circumstances.

                                Dining Plans:

                •             Required for groups of 5+ suites.

                •             Must be finalized 30 days before arrival.

                •             May include fixed menus, scheduled seating, and rental or service fees for private dining spaces.

                Deposit Policy and Room Reductions:

 All deposits are non-refundable. Any permitted reduction in the number of suites does not reduce or refund the initial deposit amount. The deposit secures the original block and is non-refundable, as outlined in the booking terms. If room reductions occur within the allowed timeframes, only the final balance will be adjusted accordingly.

For groups choosing the 100% non-refundable option, full payment is due upon booking and no changes or reductions are accepted.

6. Pricing and Taxes

Calilo operates under a dynamic pricing model. Room rates fluctuate based on demand, seasonality, and booking windows.

All prices include Value Added Tax (VAT) in accordance with Greek tax law and European Council Directive 2006/112/EC, and local municipal taxes.

A Greek tourism tax of €15 per room per night is charged separately as mandated by Greek Law No. 4389/2016.

Additional services and amenities may incur extra charges, clearly disclosed during the booking process per Directive 2011/83/EU.

Greek tourism tax may change depending on current circumstances and applicable Greek or European legislation.

7. Facilities and Services

Certain amenities and services require prior booking and may be subject to availability. Calilo will endeavor to provide advance notice of any service interruptions but disclaims liability for service unavailability due to maintenance, weather conditions or unforeseen circumstances.

a) Facilities and Services:

Calilo provides an array of services, including, but not limited to, a fitness center, spa, restaurant, and meeting rooms. Please note that some services may require advance reservations and are subject to availability. Availability may also be influenced by operational constraints, weather or other factors.

More precisely the Hotel offers spa and fitness amenities including treatment rooms, gym, sauna, and steam room. Use of these facilities is voluntary and undertaken at the guest’s own risk. The Hotel disclaims all liability for injury, illness, or death related to facility usage, consistent with Articles 914 and 330 of the Greek Civil Code, which address voluntary risk and tort liability.

Guests are advised to consult a physician prior to use, especially where underlying health conditions exist. Minors are prohibited from using facilities unless expressly authorized and supervised. The Hotel reserves the right to deny access to any guest it deems unfit to use such facilities. These practices align with best standards of care under Directive 2011/83/EU on Consumer Protection.

b) Service availability:

Due to high demand, scheduled maintenance, climate related issues or other unforeseen circumstances, certain services may be temporarily unavailable. While the hotel will make reasonable efforts to notify guests in advance, no compensation or refund will be provided in the event that services are unavailable.

c) Guest Room Amenities:

Rooms are equipped with standard amenities, including but not limited to Wi-Fi, television, minibar, and other essential features. Please note that the use of certain in-room services, such as the minibar and room service, may incur additional charges.

 8. Guest Responsibilities

Smoking Policy:

In compliance with Greek Law No. 4633/2019, smoking is strictly prohibited in all indoor areas and within three (3) meters of hotel entrances. Violations incur a cleaning fee of €250.

Pet Policy:

Up to two (2) pets per room are permitted. Pets must be leashed in public areas. Owners are liable for any damages caused by their pets under the Civil Liability Law in Greece.

Pet Type

Only dogs and cats are accepted

Pet Fee

There is no fee for bringing pets; however, please note that additional charges may apply in the event of any damage or excessive mess caused by your pet.

Limit on Numbers of Pets

Two (2) pets per room is allowed

Leash and Supervision

Pets must be kept on a leash or inside a carrier when in public areas of the hotel. Pets may not be left unattended in guest rooms unless secured in a crate or carrier.

Behavior

Pets must be well-behaved and should not disturb other guests. Continuous noise, such as barking, is not permitted.

Clean - up

Pet owners are responsible for cleaning up after their pets. Please ensure that pet waste is disposed of in designated areas.

Health Requirements:

Pets must be vaccinated and in good health. Proof of vaccinations may be requested at check-in.

Damage Responsibility:

Guests will be held responsible for any damage caused by their pets during their stay. A damage deposit may be required at check-in.

Consideration of Other Guests:

Please be mindful of other guests who may have allergies or a fear of animals. We request that you ensure your pet does not disturb others, either through noise, presence, or behavior. Your cooperation in maintaining a respectful and harmonious environment for all guests is greatly appreciated.

Noise and Conduct:

Guests must maintain reasonable noise levels to avoid disturbing others. Repeated violations may result in eviction without refund, as permitted under Greek hospitality laws.

9. Force Majeure

Unforeseen circumstances beyond the control of Calilo—including but not limited, natural disasters, pandemics, governmental actions, and other extraordinary events—may necessitate booking alterations. In such instance, the hotel reserves the right to cancel or reschedule reservations. Guests may be offered a rescheduled booking date or a voucher for future use. Refunds are not guaranteed and will be assessed individually in accordance with Article 388 of the Greek Civil Code and related EU directives.

10. Weather Conditions and Transportation Interruptions

Guests are advised to plan their travel to account for possible weather-related disruptions. Calilo is not liable for travel interruptions but will assist in rescheduling when feasible. Greek and EU transportation regulations apply in cases of ferry or flight cancellations.

Weather Conditions and Travel Disruptions:

In the event that guests are unable to reach Calilo due to adverse weather conditions (such as storms, floods, snow, etc.) or transportation disruptions (including, but not limited to, canceled ferries, flights, or trains), the hotel will make reasonable efforts to assist guests in making alternative arrangements. However, Calilo shall not be responsible for any costs incurred as a result of such disruptions, including but not limited to transportation fees, additional accommodation costs, or extended stays.

Ferry Cancellations and Access to the Hotel:

Ferry Cancellation:

In the event of a ferry cancellation or delay preventing a guest from arriving at Calilo on the planned date, the hotel will assess the situation and may, at its discretion and subject to availability, offer one of the following options:

Extension of Stay: The possibility to extend the guest’s stay at no additional charge to compensate for the lost night, or

Future Credit, Voucher: A credit for the value of the lost night, which may be applied solely toward future accommodation charges, subject to availability.

Please note that such credit may not be used toward any additional services or extras.

While Calilo will make every reasonable effort to assist guests affected by travel disruptions, the hotel shall not be held liable for any additional expenses incurred as a result of such events. The hotel's standard cancellation policy shall remain fully in effect, and no refunds shall be issued for any night lost due to these circumstances.

Responsibility For Ferry Schedules:

Guests traveling to Calilo via ferry are strongly advised to review and confirm ferry schedules well in advance of their stay. Calilo cannot be held responsible for any disruptions in ferry services, including cancellations, delays, or schedule changes, that may impact a guest’s ability to reach the hotel.

Travel Planning:

It is the guest’s responsibility to ensure they are familiar with ferry departure times, potential weather-related disruptions, and alternative travel routes prior to booking their stay. Calilo encourages guests to regularly check ferry schedules, particularly during peak seasons or in cases of inclement weather, as ferry schedules may be subject to unexpected changes.

Refunds and Cancellations:

In cases where ferry cancellations, flight disruptions, or other travel-related issues prevent guests from reaching the hotel, Calilo’s standard cancellation policy will apply.

Exceptions may be considered only if the disruption is deemed a force majeure event—defined as an unforeseeable and unavoidable event beyond the control of either party, such as government-imposed travel bans, national strikes, natural disasters, or other extraordinary events that render travel impossible.

Please note that general adverse weather conditions, travel delays, or cancellations not meeting this threshold do not constitute force majeure and will not exempt guests from the standard policy. Guests are encouraged to secure appropriate travel insurance to cover such unforeseen circumstances.

For bookings generally, the hotel may, at its discretion, offer a partial refund or a future booking credit, subject to availability and the specific circumstances. Each case will be reviewed individually, and the decision will be made on a case-by-case basis.

Guest Responsibility:

Guests are strongly encouraged to monitor weather reports and transportation updates prior to traveling to Calilo. It is the guest’s responsibility to plan their journey, particularly during periods of inclement weather or peak travel seasons. In the event that severe weather is anticipated, guests are advised to contact the hotel in advance to discuss potential travel disruptions and to confirm the status of their reservation.

11. Weather-Related Disruptions to Services (Boat Trips, Tours, and Other Activities)

11.1. Impact of Weather on Boat Trips, Tours, and Outdoor Services

Calilo provides a range of outdoor services and experiences, including boat trips, guided tours, excursions, and outdoor recreational activities (hereinafter referred to as “Outdoor Services”). These services are inherently subject to environmental conditions. In the event of adverse weather—such as high winds, heavy rainfall, storms, or other hazardous meteorological phenomena—Calilo and any affiliated or third-party service providers reserve the right to alter, postpone, or cancel the provision of such services.

This right is exercised in accordance with the principle of duty of care under Directive (EU) 2015/2302 on package travel and linked travel arrangements, and also in compliance with national safety regulations and maritime law applicable within the territory of Greece and the European Union. The primary concern in such situations is the health and safety of guests and personnel.

11.2. Notification and Mitigation Measures

In circumstances where services must be cancelled or modified due to weather-related disruptions, Calilo shall notify affected guests promptly, as soon as the relevant information becomes available. Where possible, Calilo will offer a suitable alternative date or time for the rescheduled activity.

In accordance with Article 12(3) of Directive (EU) 2015/2302, if the performance of a significant portion of the travel services cannot be ensured due to force majeure or exceptional circumstances beyond the control of the organizer or service provider, the traveler is entitled to a reasonable substitute at no extra cost. Calilo will make all reasonable efforts to ensure guest satisfaction by arranging comparable alternative services.

11.3. Refunds, Credits, and Compensation

If rescheduling the affected activity is not feasible due to availability constraints or the continued presence of unsafe weather conditions, guests may be eligible for a full or partial refund, or credit, depending on the nature of the original booking (e.g., whether the service was included in a package, booked separately, or through a third-party provider).

Refunds or compensation shall be provided:

At the discretion of Calilo or the applicable third-party provider, and

In accordance with the terms of the individual booking contract,

Subject to applicable EU consumer rights including Regulation (EC) No 261/2004 (where relevant to transport services) and Directive 2011/83/EU on consumer rights.

Where the services are provided as part of a package under Directive (EU) 2015/2302, guests may be entitled to a price reduction proportionate to the decrease in value of the affected service(s).

11.4. Force Majeure Clause in case of Weather Disruptions for a service

Weather disruptions that prevent the execution of an agreed service shall be considered a Force Majeure event, as defined under Article 12(2) of Directive (EU) 2015/2302, which includes “unavoidable and extraordinary circumstances.”

As such, Calilo shall not be held liable for:

Failure to perform the service,

Any loss or damage arising from such non-performance,

Additional costs incurred by the guest (including alternative travel arrangements or other compensatory claims).

This exemption from liability applies to both Calilo and any subcontracted or third-party service providers, provided that reasonable steps were taken to mitigate the effects of such Force Majeure events.

11.5. Alternative Activities and Guest Options

Where a service is canceled due to adverse weather, Calilo will, where feasible, offer guests alternative activities that are not weather-dependent. These may include indoor recreational options, spa treatments, wellness sessions, or other on-site hotel amenities. Guests are advised that such alternatives may carry additional costs unless they are offered as a direct replacement for a canceled prepaid activity.

Calilo will not be obligated to offer an exact equivalent of the cancelled service, but will endeavor to ensure that any alternatives provided are of a reasonable standard and value relative to the original service.

11.6. Guest Responsibility and Acknowledgement of Risk

By booking any Outdoor Service with Calilo, guests acknowledge the inherent unpredictability of weather conditions and accept that such factors are beyond the control of the hotel or its partners.

Guests who choose to proceed with any activity against advice or warnings from hotel staff or local authorities do so at their own risk. Calilo disclaims all liability for personal injury, loss, or damage resulting from participation in any Outdoor Service undertaken despite adverse weather warnings.

12. Prepaid and Non-Prepaid Services (Spa, Private Dinners, Excursions, and Other Services)

12.1. Non-Prepaid Services – Cancellation by the Guest

For services not paid in advance ("Non-Prepaid Services"), cancellations are subject to Calilo’s general cancellation policy and must be made within the prescribed notice periods to avoid incurring charges.

Cancellation Windows:

Spa Treatments: Minimum of 24 hours’ notice prior to the scheduled appointment.

Boat Trips: Minimum of 7 calendar days’ notice prior to the scheduled departure.

Private Dinners: Minimum of 48 hours’ notice prior to the scheduled event.

Cancellations made within the appropriate cancellation window will incur no penalty, and no charges will be applied. Cancellations outside of these windows will result in a charge of up to 100% of the service cost, at the discretion of the hotel. Once such a charge is applied, the service shall be deemed rendered for billing purposes and is not eligible for rescheduling, exchange, or credit against other services.

This policy aligns with Directive 2011/83/EU on consumer rights.

12.2. Prepaid Services – Cancellations and Modifications

Prepaid services include, but are not limited to, spa treatments, private dining experiences, excursions, and other personalized or scheduled services that are paid for in advance of delivery. These services are confirmed upon receipt of payment and are considered firm bookings.

12.3. Cancellation by Guest:

Prepaid services are non-refundable once confirmed, in line with Article 16 of Directive 2011/83/EU, which allows exclusion from the right of withdrawal for services related to leisure activities when a specific date or period of performance is agreed upon.

Guests cancelling prepaid services for personal reasons shall not be entitled to:

A refund (full or partial),

Credit towards future services,

Exchange for another type of service.

12.4.Modifications:
Guests may request minor modifications (e.g., rescheduling within the allowable window, changing spa treatment type) if such requests are made within the cancellation windows applicable to non-prepaid services (see above) and are subject to availability. Calilo reserves the right to approve or deny such requests based on operational capacity.

12.5. Weather-Related Cancellations – Prepaid Services

In the event that a prepaid service cannot be provided due to adverse weather conditions or other Force Majeure events (including but not limited to storms, flooding, natural disasters, or civil unrest), Calilo shall take reasonable steps to mitigate the impact, including the possibility of rescheduling or offering comparable alternatives.

In accordance with Article 12(2) of Directive (EU) 2015/2302, services disrupted due to Force Majeure do not obligate the service provider to issue refunds. However, Calilo shall endeavor to act fairly and in good faith to find an appropriate resolution.

12.6. Resolution Options May Include (at Calilo’s sole discretion):

Rescheduling the service to a mutually agreed alternative date and time, subject to availability;

Offering a future service credit, valid for a specified period (e.g., within 12 months from the original date of service);

Providing a partial refund if no reasonable alternative can be offered.

These decisions will be made based on:

The nature and severity of the weather disruption;

Availability of resources or service capacity;

The type of service and whether it can be reasonably substituted.

Calilo retains final discretion in determining the most appropriate course of action. The guest will be informed of any available options in writing (email or hotel messaging platform), and any rescheduling or crediting shall be confirmed in writing for validity.

12.7. Guest Acknowledgement and Limitation of Liability

By booking either prepaid or non-prepaid services, guests:

Acknowledge that services are subject to availability and external factors, including but not limited to weather, supplier limitations, and governmental restrictions;

Accept that cancellations outside of agreed terms will result in charges;

Waive any claims for additional compensation beyond what is stated herein, except where required by mandatory provisions of EU consumer law.

Calilo is not liable for any indirect or consequential losses (e.g., loss of enjoyment, travel rebooking fees) resulting from service cancellation due to Force Majeure, as permitted under EU case law and national implementing legislation.

13 . Children’s Safety

At Calilo, the safety and well-being of all guests is of paramount importance. While we warmly welcome families and children, we remind guests that the hotel is designed primarily for adult use and is not a childproof environment. By booking a stay, guests acknowledge and accept the following policies regarding children’s safety:

a) Supervision Requirement in All Areas

In line with the Greek Civil Code, Articles 1510–1514 regarding parental responsibility, and Article 914 et seq. concerning tort liability, parents and legal guardians are legally responsible for the supervision, behavior, and safety of their children. This includes the obligation to prevent damage or harm caused by or to the child through lack of supervision while on hotel premises. This requirement applies to both public and non-public areas of the hotel, including but not limited to:

Swimming pools (both private and shared)

Hotel restaurants and lounges

Fitness areas

Pathways, terraces, gardens, and all common spaces

In-room or suite-based facilities (including pools and terraces)

Beach and surrounding area and hills of the hotel

Parents and guardians are fully responsible for ensuring that children behave in a safe and respectful manner at all times, and that their actions do not endanger themselves, other guests, or hotel property.

This is consistent with Directive 2001/95/EC on General Product Safety, which allows businesses to set usage limitations on products and environments based on foreseeable risks and target users. Calilo explicitly states that its hotel environment is not suitable for unsupervised minors.

b) Non-Childproof Environment

All areas of the hotel — including suites, private pools, terraces, restaurants, pathways, and public spaces — are not equipped with childproof features. These spaces may contain:

Elevated or slippery surfaces (e.g., marble, tile, poolside decking)

Unfenced private pools and open balconies

Sharp furniture edges and décor

Hot surfaces or open flame installations (e.g., fire pits, candles)

As such, constant adult supervision is mandatory, and Calilo strongly discourages leaving children unattended, even briefly, in any part of the property.

c) Children in Water-Related Activities

For all water-related areas and activities — including private and public swimming pools, beachfront areas, and boat excursions — strict parental supervision is required at all times.

Calilo requires that:

Children must wear appropriate safety gear (e.g., life jackets, arm floats) when participating in any water-based activity as recommended under European Standard EN ISO 12402 (Personal Flotation Devices).

All Children under 12 and children who are not confident swimmers must not be left unattended near water.

Hotel staff reserve the right to prohibit participation in water activities if safety gear is not used or if parental supervision is deemed insufficient.

Calilo shall not be liable for any incident resulting from failure to follow these safety rules or due to parental negligence. This falls under Greek liability law (Civil Code Article 922), which limits the hotel’s responsibility where proper warnings and precautions are in place and disregarded by the guest.

d) Limitation of Liability

In accordance with Directive (EU) 2011/83 on consumer rights and the Greek Law on Consumer Protection (Law 2251/1994), Calilo provides all reasonable information and safety instructions to guests regarding facility usage. However, the hotel shall bear no liability for:

Injuries or damages caused by lack of supervision or inappropriate behavior by children,

Damages resulting from children misusing furniture, décor, or facilities,

Accidents occurring in suites or hotel areas that are inherently not childproof.

Parents and guardians accept full liability for any damage caused by their children to hotel property or third parties, and may be financially responsible for repair or cleaning fees.

e. Acceptance of Terms

By confirming a booking at Calilo, guests confirm their understanding of and agreement to this policy, acknowledging that:

Children are the sole responsibility of their parents or guardians,

The hotel is not childproof,

Calilo may restrict access to certain areas or activities where child safety cannot be reasonably ensured.

14. Beach Use & Safety Policies

Guests are invited to enjoy the Hotel’s beach at their own discretion. However, lifeguard services are not guaranteed unless otherwise indicated by signage. Guests enter the sea or use flotation and water sports equipment entirely at their own risk.

Children must be supervised at all times. The Hotel strongly discourages alcohol use in conjunction with water activities. This policy reflects the principles of Directive 2001/95/EC on General Product Safety and Articles 914–932 of the Greek Civil Code, which outline general obligations to mitigate foreseeable risk. Personal flotation devices are recommended in accordance with European Standard EN ISO 12402.

The Hotel expressly disclaims liability for injury, loss, or death related to beach access or sea use, whether during supervised or unsupervised periods.

15. Accessibility and Accommodation Suitability

15.1. General Accessibility

Certain suites may not be suitable for guests with mobility challenges. Guests should consult with the hotel prior to booking to ensure accommodation meets their needs. While Calilo strives to accommodate requests wherever feasible, it is ultimately the guest’s responsibility to confirm that chosen accommodations align with their personal requirements. This is in accordance with the principle of informed consent under Directive 2011/83/EU on Consumer Rights and relevant provisions of the Greek Civil Code regarding contractual transparency.

Suite Allocation Policy

Calilo will accommodate guests in the specific suite type originally reserved. However, in rare circumstances—such as necessary maintenance, safety concerns, or other unforeseen operational issues—the reserved suite may become unavailable.

In such cases, we will endeavor to allocate a comparable suite of similar type and price range. Should a comparable suite not be available, we reserve the right to assign a suite of a different category. Please note that in either instance—whether the alternative suite is of higher or lower value—no additional charges or refunds will be applied.

15.2. Suitability of Suites for Families and Guests with Movement Restrictions
a) Complex Layouts and Integrated Water Features
Many of the suites at Calilo feature intricate architectural elements, such as multi-level layouts, staircases, elevated terraces, and integrated water features including private pools, waterfalls, and hot tubs. While these design elements contribute to the distinctive luxury experience, they may pose challenges for certain guest groups.

b) Family Use and Accessibility Considerations
Due to the nature of these features, certain suites may not be ideal for:

Families with small children,

Guests with limited mobility,

Individuals require assistive mobility devices such as wheelchairs or walkers.

Guests are strongly advised to carefully consider these factors prior to booking. This recommendation is consistent with safety obligations under Directive 2001/95/EC on General Product Safety and the Hotel’s duty to disclose foreseeable risks under Greek Law (Articles 330 and 914 of the Civil Code).

c) Guest Responsibility and Liability Disclaimer
Guests who elect to stay in suites with such features accept full responsibility for their own safety and that of their accompanying parties, including children or individuals with mobility restrictions. Calilo expressly disclaims liability for injuries, falls, or accidents arising from suite layout or interaction with water elements, in accordance with Articles 914–932 of the Greek Civil Code concerning tort liability and voluntary risk.

d) Recommendations and Pre-Booking Inquiry
Guests with specific concerns regarding accessibility or safety are encouraged to contact Calilo in advance of booking to discuss suite options that better match their needs. While the hotel will make reasonable efforts to accommodate special requests, the final decision and suitability assessment remain the guest’s responsibility.

16. Travel Insurance

Guests are strongly encouraged to obtain comprehensive travel insurance to cover unforeseen circumstances. While not mandatory, insurance is advisable under Greek travel regulations.

17. Parking Terms

Parking is provided on a first-come, first-served basis. Guests use parking facilities at their own risk.

The hotel disclaims liability for theft or damage to vehicles, consistent with Article 834 of the Greek Civil Code.

18. Liability and Personal Property

Guests are responsible for safeguarding their personal belongings. While in-room safes are provided, the hotel bears no liability for lost, stolen, or damaged property, pursuant to Article 833 of the Greek Civil Code. Any items found on the premises will be kept in the hotel's Lost and Found department for a period of up to 12 months from the date of discovery, after which the hotel reserves the right to dispose of them at its discretion.

19. Assumption of Risk & General Safety Disclaimer

The Hotel shall not be held liable for any injury, loss, damage, or death incurred by guests or visitors while on the premises, including but not limited to guest suites, common areas, swimming pools, beaches, spa facilities, fitness centers, restaurants, or any other location within the Hotel property. Guests are expected to exercise due caution and personal responsibility at all times, particularly when engaging in recreational or wellness-related activities.

Guests acknowledge that entry to and use of hotel areas and amenities is entirely at their own risk. The Hotel undertakes reasonable efforts to maintain a safe environment, including safety signage and supervision where appropriate, consistent with the duty of care principles under Article 914 of the Greek Civil Code and Directive 2011/83/EU on Consumer Rights. The Hotel shall not be responsible for incidents arising from negligence, disregard of posted rules, or circumstances beyond its reasonable control.

19.1. Emergency Safety & Natural Disaster Protocols

The Hotel maintains documented safety procedures for emergencies, including but not limited to earthquakes and fires. Guests are required to comply immediately with all instructions from hotel staff and follow emergency signage, alarms, and evacuation protocols.

Features such as emergency exits, fire extinguishers, and smoke detectors are provided in accordance with Greek Fire Safety Law (Law No. 3669/2008) and the European Union Civil Protection Mechanism (Decision No. 1313/2013/EU). While the Hotel ensures safety systems comply with applicable legislation, it cannot guarantee complete protection from all emergencies.

19.2 Additional Safety and Conduct Guidelines

19.2.1 Medical Emergencies & First Aid

The Hotel maintains a first aid kit and staff trained in emergency response. Emergency services may be contacted as necessary, in accordance with Greek Health Law 2071/1992 governing hospital and pre-hospital emergency care.

Medical Facilities on Ios

Please note that the island of Ios does not have a hospital. However, there is a medical center on the island that provides general healthcare services and can address most common medical needs. For more serious or specialized medical cases, transfer to a hospital on a nearby island or the mainland may be required.

Medical Assistance

If a guest requests, the Hotel may help arrange access to a doctor or nurse on call for convenience. Such medical providers operate as independent contractors, not employees or agents of the Hotel.

The Hotel does not warrant, endorse, or assume responsibility for any care, advice, diagnosis, treatment, or decisions made by the medical provider.

Any fees or charges for medical assistance are the sole responsibility of the guest.

Moreover the guest releases the Hotel from any claims arising from the actions or omissions of the medical provider, including but not limited to misdiagnosis, delayed treatment, injury or any form of harm.

19.2.2 Security & Surveillance

Security personnel and CCTV are active in public areas for guest safety. These measures comply with Greek Law 2472/1997 on Data Protection and the EU General Data Protection Regulation (GDPR), Regulation (EU) 2016/679. Surveillance is for preventive purposes only and does not constitute a guarantee of incident prevention.

19.3. Guest Room Safety

Guests are encouraged to secure valuables in in-room safes. The Hotel disclaims liability for lost or stolen property not properly stored, consistent with Article 833 of the Greek Civil Code, which limits liability for unprotected property.

19.4. Elevator and Stairwell Use

Elevators must not be used during fires. Guests must adhere to posted weight limits and emergency procedures in accordance with the Greek Building Code and national emergency exit standards.

19.5. Electrical Appliances & Fire Hazards

Use of unauthorized appliances such as hot plates or open flames is prohibited. Only hotel-approved equipment may be used. This aligns with Law 4336/2015 and general safety requirements under Directive 2001/95/EC on General Product Safety.

19.6. Restricted Areas

Areas marked as restricted (e.g., rooftops, maintenance rooms, service zones) are off-limits for safety and operational reasons. Unauthorized access is a breach of hotel policy and public safety regulations.

19.7. Infectious Disease Protocols

When applicable, the Hotel applies protocols from the Greek National Public Health Organization (EODY) and the European Centre for Disease Prevention and Control (ECDC), as supported by Council Recommendation EU/2020/912 and Directive 2011/83/EU. Guests agree to comply with any required health measures during periods of infectious disease risk.

20. Privacy and Data Protection

Personal data is processed in accordance with the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and Greek Law No. 4624/2019. Payment information is securely handled and destroyed after check-out, ensuring compliance with data privacy obligations.

21. Amendments to Terms

Calilo reserves the right to modify these terms at any time. Guests are responsible for reviewing the latest version available on the hotel's website.

22. Governing Law and Jurisdiction

These terms and conditions are governed by Greek law, and any disputes arising therefrom shall be subject to the exclusive jurisdiction of the courts of Athens, Greece, in accordance with Regulation (EU) 1215/2012.

23. Contact Information

Phone:+3022864440740,+306970974087
Email:info@calilo.com
Website: www.calilo.com

By proceeding with a reservation, you confirm that you have read, understood, and agreed to these terms and conditions, and acknowledge compliance with all applicable Greek and EU laws.

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