Mileo Unterkunfttyp: Hotel

HOUSE RULES

OCCUPANCY & CHILDREN POLICY

Each suite accommodates up to 2 adults, and, where available.

Children under 4 years old stay free of charge when sharing the bed with parents or using a baby cot (on request). When available, 1 child aged 4–12 years can be accomodate on a sofa bed at a supplement of €75 per night. Children aged 13 years and above are considered as adults for rates and occupancy purposes

The Villa accommodates up to 4 adults and 2 children (up to 12 years old).

All children under 18 must always be supervised by a parent or guardian, especially in the SPA, Gym, and swimming pool areas, where unaccompanied minors are not permitted.

Occupancy limits must be respected at all times, particularly during quiet hours (00:00 – 08:00).

PETS

Pets are welcome in all suites except Junior Suites on the 4th floor, at no additional charge.

Pets must be kept on a leash in all public and common areas. For safety and hygiene reasons, pets are not allowed in shared swimming pools, the SPA, or fitness areas.

QUIET HOURS (00:00 – 08:00)

To maintain a serene and relaxing atmosphere, no external guests or loud music or noise disturbances are permitted during quiet hours.

SMOKING POLICY

Smoking is strictly prohibited indoors, including all suites and the Villa. Smoking is permitted only in designated outdoor areas such as patios, terraces, pool decks, and outdoor restaurants.

A penalty of up to €500 will apply for violations of the non-smoking policy.

PARTIES & EVENTS

Private parties or events are not permitted, unless the entire property is booked exclusively. Even in such cases, quiet hours (00:00–08:00) remain in effect to respect the tranquility of neighboring properties.

CLEANING & LINEN POLICY

All rooms are cleaned daily between 08:00 and 15:00.

Guests may request a turn down service before 19:00. Linen and towels are replaced daily. Additional towel changes can be requested at the front desk. A third same-day change of towels or linens may incur a fee.

No cleaning service is available after 21:00.

MINI-BAR

Each suite is equipped with a fully stocked mini-bar.

Items consumed will be charged according to the price list available in-room or at the front desk.

The mini-bar is replenished daily or upon request.

DAMAGE & THEFT POLICY

All damages should be reported immediately. Guests are responsible for maintaining the property in good condition throughout their stay. Any damage, breakage, or theft caused by a guest or their party will result in charges covering repair or replacement costs. The property reserves the right to charge for any unreported damage discovered after check-out.

GUEST CONDUCT & COMPLIANCE

Guests must comply with local laws and regulations.
The possession or use of prohibited or illegal items is strictly forbidden. Any violation may lead to removal from the property and notification of local authorities.

NO ABUSIVE BEHAVIOR POLICY

The safety and well-being of staff, guests, and visitors are our top priority. Abusive, aggressive, or disrespectful behavior towards employees, other guests, or visitors will not be tolerated. Severe cases may result in immediate removal from the property and involvement of local authorities.

POLICY ENFORCMENT

Violation of any of the above rules, or behavior contrary to house policies, may result in immediate removal from the property without refund.

Property Information