Booking Terms

1. Scope

These Terms govern the use of our booking engine and the purchase of accommodation services offered by property partners via our platform.

2. Contracting Party

The accommodation contract is concluded directly between you (the guest) and the property you book. Our role is to provide the booking platform and, where applicable, act as an intermediary/booking agent.

3. Eligibility

  • You must be at least 18 years old and legally able to enter into contracts.
  • By making a booking, you confirm that the information you provide is accurate and truthful.

4. Your Responsibilities

  • Provide accurate guest details and a valid payment method.
  • Review rates, included services, taxes, and cancellation/payment policies before confirming.
  • Ensure your contact details (email/phone) remain reachable.

5. Prices and Taxes

  • Prices are shown in the currency displayed during checkout.
  • Taxes and fees are displayed where applicable.
  • Certain tourist or municipal taxes and on-site charges may be payable directly at the property.

6. Payment

  • Payments are processed securely via Stripe.
  • For some rates, we create a Stripe-issued virtual card used only as a guarantee to the property via WebHotelier.
  • We never store your full credit card number or CVV.

7. Booking Confirmation

  • A booking is confirmed when you receive a booking confirmation number by email.
  • Keep this confirmation for support and voucher access.

8. Cancellations, No-Shows, and Changes

  • Each rate has its own cancellation/change policy, visible before you confirm and on your confirmation voucher.
  • No-shows or late cancellations may incur penalties as stated by the property.
  • Amendments are subject to availability and the property’s conditions.

9. Right of Withdrawal (EU Consumer Rights Directive)

  • Under Directive 2011/83/EU, Art. 16(l), the statutory 14-day right of withdrawal does not apply to accommodation services for a specific date or period.

10. Prohibited Use

  • You may not use the platform for fraudulent, automated, or illegal bookings.
  • We reserve the right to cancel bookings suspected of abuse or fraud.

11. Liability

  • We are not responsible for the accommodation, services, or conditions provided by the property.
  • Our aggregate liability is limited to the amount you paid for the affected booking, unless liability cannot be limited under applicable law.

12. Force Majeure

  • We are not responsible for delays or failures due to events beyond reasonable control (e.g., natural disasters, strikes, outages).

13. Governing Law and Dispute Resolution

14. Contact

[Company Name]

Registered Address: Müllerstr. 47 80469 München

Registration/Tax/VAT No.: DE129475583

Email: info@followmetogreece.com

Phone: +49 89 260 94 18